SON Complaints Policy & Form

WVU School of Nursing Formal Complaints Policy

West Virginia University School of Nursing recognizes the value of information provided by students, employees, and other members of their community of interest.  In all cases (excepting those of sexual misconduct or harrassment), attempts should be made to resolve complaints in an informal manner with the individual or department prior to initiating a formal complaint.  Formal complaints occur when informal channels do not resolve complaints.  A complaint is defined as formal when the student submits a complaint form. This process is designed to address significant violations of School or University standards, policies, and procedures and is not a forum for resolving minor grievances.  Formal complaints are classified by three different types:  1) academic complaints which require the formal academic appeals process, 2) complaints related to sexual misconduct, discrimination, stalking, retaliation, or harassment, and 3), other types complaints not covered above.

Procedures

  1. Academic appeals, which include appeals of any final grade, charge of academic dishonesty, or academic penalty should be addressed through the University’s formal academic appeal process, which can be found in the appropriate University Catalog and in the School of Nursing Student Handbooks.
  2. All complaints related to sexual misconduct, domestic misconduct, discrimination, stalking, retaliation, or harassment should be immediately reported to the WVU Office of Diversity. More information can be obtained at on the WVU Title IX website. The Office of Equity Assurance website also includes an online complaint form.
  3. For complaints of significant violations of School of Nursing standards not described above, the complainant will complete a formal complaint form (see below). A School of Nursing ombudsman will review the complaint and respond to the complainant within five non-holiday working days.  Anonymous complaints will not be addressed.

School of Nursing Formal Complaint Form

Please submit your formal complaint here.